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Latest CX News! This month’s top stories: Tax season stress, extreme weather, and Hammer Edge review Read Our Newsletter + Blog Careers Infovista Open/CloseSearch Toggle search Main navigation Solutions Close dropdown menu Solutions Hammer solutions Industries Hammer industries IVR IVR Discovery IVR QA & Regression Testing CC Assurance End-to-End Contact Center Testing Omnichannel Contact Center Cloud Migration Interoperability STIR/SHAKEN Assurance Hybrid Cloud Architecture CX quality Test Automation Performance Remote Worker Network Proactive CX Conference Bridge Monitoring CX Health Check Tool Industries Financial Services Utilities Healthcare Retail UCaaS and CCaaS Providers Products & Services Close dropdown menu Hammer Cloud Platform End-to-end portfolio for automating contact center assurance. Discover the portfolio. 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Count on Hammer to stay up-to-date on the latest CX news, product releases, and opportunities in the world of Contact Center testing and assurance Read Our Newsletter Introducing Hammer Edge Extend agent experience measurement and management to the edge of your environment Learn More Unlock the potential of Google AI Contact Center Design conversational self-service applications that are not menu-driven like traditional IVR applications, but allow users to explain their inquiry to a voice bot. Learn More When did you last stress test your Contact Center? Frequent changes andWith Hammer solutions, our partners can deliver reduced design and deployment time to their customers - and quickly achieve a return on their investment. See why you should become a member . Already a partner? Sign into the partner portal below. Become a Partner Sign In See All Resources Trending topics and latest news Latest Blogs Infosheets Press Releases Blog Mother’s day load testing: 3 reasons to start now For retailers and restaurants, Mother’s Day is one of the busiest times of the year. Make sure you can face the rush with CX load testing. Learn More Blog Webinar takeaways: Avoiding compliance fines with extreme weather preparedness At a recent webinar, CX pros shared how testing can help utilities face storm seasons and avoid compliance fines. Hear the event’s top takeaways Learn More Webinar Bracing for the Storm Ensure contact center resilience in harsh weather and extreme climate events with our business continuity / disaster recovery planning advice Learn More Blog Your essential Contact Center tax season prep guide Tax Day is coming and it’s crunch time for tax service contact centers. Ensure your agents and tech can face the rush with our tax season prep guide! Learn More Blog Webinar takeaways: 3 things you need to know about DORA DORA compliance experts from Hammer and Black Box shared insights on the new finance regulation. Hear the top takeaways from this essential event Learn More Blog Mother’s day load testing: 3 reasons to start now For retailers and restaurants, Mother’s Day is one of the busiest times of the year. Make sure you can face the rush with CX load testing. Learn More Blog Webinar takeaways: Avoiding compliance fines with extreme weather preparedness At a recent webinar, CX pros shared how testing can help utilities face storm seasons and avoid compliance fines. Hear the event’s top takeaways Learn More Blog Your essential Contact Center tax season prep guide Tax Day is coming and it’s crunch time for tax service contact centers. Ensure your agents and tech can face the rush with our tax season prep guide! Learn More Blog Webinar takeaways: 3 things you need to know about DORA DORA compliance experts from Hammer and Black Box shared insights on the new finance regulation. Hear the top takeaways from this essential event Learn More Blog The forgotten workflow: Optimizing outbound Contact Center testing While key to enterprises today, outbound contact center testing is rarely done – leading to CX issues. See why and how to get started in this guide Learn More Infosheet HammerRTC for NICE CXone Prepare your contact center for a seamless move to the cloud using Nice CXone and ensure your system works as planned. Learn More Infosheet Visibility into complex multi-vendor Contact Center performance for financial services Drive customer service innovation, contact center efficiency and adapt to changing customer needs with our automated solutions for financial services. Learn More Infosheet Empowering Healthcare Providers to Deliver a Consistent and Quality CX Cloud migration and compliance are challenging for healthcare providers. Learn how to innovate CX in a world characterized by "business unusual". Learn More Infosheet Evolve Your Utility Contact Center With Hammer Discover how Hammer empowers utility companies to maintain compliance and deliver a consistent and quality customer experience, even during unexpected... Learn More Infosheet Five reasons customers choose Hammer Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments. Learn More Press Release Hammer launches Hammer Edge to extend agent experience management to remote workers and cloud services Enterprise contact centers and Hammer partners gain the ability to measure and score critical technology services essential to agent experience, acc... Learn More Press Release Hammer Google Dialogflow Transformer unlocks transformative potential of Google AI Contact Center DevOps teams can now test thousands of natural language AI-driven self-service journeys at a fraction of the time and cost of manual testing Learn More Press Release Hammer and Servion Announce Strategic Partnership to Accelerate Deployment of End-to-End CX Assurance for Omnichannel Contact Centers Partnership will deliver AI-powered solutions to address the complexity o... Learn More Press Release Virsae and Hammer announce unrivaled CX assurance capabilities for Contact Centers Strategic partnership delivers 360-degree view of customer journeys and agent work environments across multiple devices and touchpoints Billerica,... Learn More Press Release Black Box and Hammer at Call and Contact Center Expo Call and Contact Center Expo April 26-27 Las Vegas Convention Center Booth #9026 Pennsylvania, USA, 14 April, 2023 - At the Call and Contact Cente... 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